Magnolia Bakery

<span id="isPasted" style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&apos;re sorry to hear your order never arrived!<span id="isPasted" style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you purchased Route package protection on your order, we ask you file a claim directly with that service.&#xA0;<span style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://claims.route.com/">Click here to file a claim.</a><span style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For FedEx shipped orders, we recommend reaching out to 1-800-GO-FEDEX with your tracking number.&#xA0;<span style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">In the instance that you experience an issue with your order, please contact&#xA0;<a href="mailto:hello@magnoliabakery.com" style="box-sizing: border-box; background-color: rgb(255, 255, 255); touch-action: manipulation; outline-width: 0px; color: var(--color-text-dark); text-decoration: none; transition: color 0.25s ease 0s; cursor: pointer; border-bottom: 1px solid var(--color-text-dark); padding-bottom: 5px; text-transform: uppercase; font-size: 16px; font-weight: 700; font-family: Ambit, serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">HELLO@MAGNOLIABAKERY.COM</a> and let us know the steps you&apos;ve taken to remedy<span style="color: rgb(0, 33, 26); font-family: Ambit, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

We're sorry to hear your order never arrived!. If you purchased Route package protection on your order, we ask you file a claim directly with that service. Click here to file a claim. For FedEx shipped orders, we recommend reaching out to 1-800-GO-FE

My online order never arrived, now what?

Nationwide Shipping

Where are you located?

Visit Us

Where do you ship your products?

How should I store nationwide shipping products?

When do you ship your products?

Where do you ship your products from?

How do I place an order online for nationwide shipping?

I need my order delivered on a specific day; how do I ensure that?

Can I place an order but ship to a different location?

I live near a bakery; can I still have products shipped?

Can I make changes to my online order before it ships?

Can I make changes to my online order after it ships?

How will I know if my order has shipped?

How can I track my online order?

Can I cancel my online order?

My online order is delayed, now what?

Can I include a gift note/message with my online order?

My online order arrived damaged, now what?

My online order was incomplete or wrong, now what?

Do you offer returns, refunds or exchanges for online orders?

What is Route package protection?

Can I make customizations to a nationwide shipping order?

Why is my overnight shipping fee based on when it ships rather than when I place my order?

What's included in the pudding club box?

If I order a subscription, will it automatically renew?

Can I send someone a subscription as a gift?

Pudding Club - Is shipping really free?

Can I change the shipping address on my order?

Can I substitute a flavor?

Can I change my delivery date or hold my subscription?

How do I cancel my subscription?

When can I expect my first order to arrive?

Do I pay for a Pudding of the Month subscription upfront or over time?

Do I get to know the flavors ahead of time?

How is the dessert shipped, and where is it shipped to?

Does each pudding contain the same allergens?

Can I purchase Route insurance coverage for a subscription order to protect against loss or damage?

What if I have more questions?

Pudding Club

Can I place an advanced order for local pick-up or delivery?

Do you customize advanced orders for local pick-up and delivery?

How will I know you received my advanced order?

Can I make changes to my advanced order?

How will I know my advanced order is ready?

How do I cancel my advanced order?

Can someone else pick up my order?

Advanced Orders for Pick Up

Can I place an order for same-day, local delivery?

How do I make an update to my same-day, local delivery order?

How do I cancel my same-day, local-delivery order?

Something else is wrong with my same-day, local delivery order!

Magnolia Bakery x DoorDash exclusive pudding

Same Day Delivery and Pick Up

Does your pudding contain gelatin?

Is Magnolia Bakery Kosher?

I have a food allergy; can I still eat Magnolia Bakery?

What size should I order?

Where can I find ingredient information?

Do you have any products that are vegan?

Do you have any products that are Gluten Free?

Where can I find the nutritional information for Magnolia Bakery products?

How should I store local Bakery Products?

Seasonal Specials - April 2025

Our Bakery Products

What is the best way to store the pre-packaged, retail Banana Pudding Cookies?

Where can I find the best by date?

Where are your pre-packaged, retail Banana Pudding Cookies manufactured?

Are these the same cookies that we can buy in a bakery or directly from magnoliabakery.com?

How big are the cookies?

Are your Banana Pudding Cookies gluten free or non-GMO?

Are the Banana Pudding Cookies manufactured in a facility that has peanuts or tree nuts?

Are the pre-packaged, retail Banana Pudding Cookies Kosher?

Is there a possibility of cross-contamination?

What allergens do your Banana Pudding Cookies contain?

Where can I find your Banana Pudding Cookies?

I have a concern about a Banana Pudding Cookie product I purchased. What should I do?

Banana Pudding Cookies

What is it?

Is this different than the Banana Pudding we buy in Magnolia Bakery stores or on magnoliabakery.com?

Where can I purchase the frozen-to-thaw pudding?

What's the best way to enjoy the frozen-to-thaw pudding?

How long after I open it is it still good to eat?

Am I able to refreeze the pudding once it's been thawed?

This comes frozen - is the shelf life longer than your fresh pudding?

Where can I find the "Best By" date?

Where are the bananas?

Where can I find ingredients and nutritional information?

Where is the Magnolia Bakery frozen-to-thaw Banana Pudding manufactured?

I have food allergies/sensitivities. Can I eat the frozen-to-thaw pudding?

Is there the possibility of cross contamination?

Is the pudding produced in a facility that uses peanuts and/or tree nuts on the same equipment?

Are your products certified Kosher?

Is the frozen-to-thaw pudding gluten free or non-GMO?

I have a concern about the banana pudding product I purchased. What should I do?

My online order never arrived, now what?Updated 6 months ago