Nationwide Shipping

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Where do you ship your products?

We have fans all over the world but currently we are only shipping orders to the lower 48 states. To ensure your order arrives in the best condition, all orders that require temperature control, like our World-Famous banana pudding, cupcakes and cake

How should I store nationwide shipping products?

Cakes:Our nationwide shipping signature cakes ship frozen to guarantee freshness. You may keep a cake in your freezer until you’re ready to serve it for up to one month after delivery. When you’re ready to serve your cake, remove the cake from the fr

When do you ship your products?

At Magnolia Bakery, everything is hand made fresh from scratch using the finest ingredients. Since we bake to order, we do not ship same day. Most orders placed before 10:00 PM EST can arrive within 2 business days if preferred. You are able to selec

Where do you ship your products from?

All our products are made fresh and shipped directly from our bakery in New York City, New York. We specialize in old-fashioned baked goods, made from scratch and baked in small batches throughout the day, using only the finest ingredients.

How do I place an order online for nationwide shipping?

We only accept nationwide shipping orders through our website. You can view all products available for nationwide shipping HERE. If you are looking to place an order for more than 10 recipients, please fill out our gifting form and a member of our t

I need my order delivered on a specific day; how do I ensure that?

At check out you will see a calendar of available delivery dates and you will be able to select your prefferred date at that time. We ship nationwide orders Monday – Friday. Orders may arrive any time between 8am and 9pm so we recommend that you sele

Can I place an order but ship to a different location?

Yes! When checking out with your order, please ensure that the shipping address is completed to where you would like the order to be delivered. Please be aware that when checking out with ShopPay, ApplePay or GooglePay, any and all shipping informati

I live near a bakery; can I still have products shipped?

Yes! We do think it might be easier for you to place an ADVANCED ORDER FOR LOCAL-PICK UP from your neighborhood bakery but we do ship nationwide – even to our own backyard.

Can I make changes to my online order before it ships?

If you need to modify your order we ask for a minimum of 4 days notice prior to your scheduled delilvery. If you placed an order that is shipping the next day, we can not guarantee that we can accomodate any changes. Due to the perishable nature of o

Can I make changes to my online order after it ships?

As a policy, all our perishable desserts that ship nationwide are final sale and once they have been processed for shipment, we are unable to make any changes to the order. Due to the perishable nature of our products we will not be able to re-route

How will I know if my order has shipped?

You will receive an order confirmation e-mail when your order is placed and a shipping confirmation e-mail with tracking information when your order has been processed for shipment. Please ensure that your e-mail and contact information are correct a

How can I track my online order?

You will receive a tracking information e-mail once your order has been processed for shipment. Your order will leave our facilility the day before it is expected to be delivered and the tracking information will update based on the scans from FedEx

Can I cancel my online order?

All nationwide shipping orders can be cancelled online in the account page within 30 minutes of placing the order. Any changes or cancellations after 30 minutes for a nationwide shipping order must be made 3 days in advance of the initially requested

My online order is delayed, now what?

Magnolia Bakery is not responsible for packages once they have left our facility and are with the carrier en route to final destinations. We cannot anticipate or control carrier disruptions like inclement weather or package handling. We encourage you

Can I include a gift note/message with my online order?

Yes! Any unique gift note or message can be applied to your order in the cart, before checkout online. You may also email [email protected] if you need to modify an existing gift message.

My online order arrived damaged, now what?

In the instance that you experience an issue with your order, please contact [email protected] with any photos you may have of the damanged order, and a member of our team will be in touch as soon as possible. Each issue is handled on a case-b

My online order never arrived, now what?

We're sorry to hear your order never arrived!. If you purchased Route package protection on your order, we ask you file a claim directly with that service. Click here to file a claim. For FedEx shipped orders, we recommend reaching out to 1-800-GO-FE

My online order was incomplete or wrong, now what?

In the instance that you experience an issue with your order, please contact [email protected]. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

Do you offer returns, refunds or exchanges for online orders?

As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance

What is Route package protection?

Magnolia Bakery partners with Route Package Protection to ensure the safety of all packages shipped with our partner carriers. By opting out of Route insurance at check out, Magnolia Bakery is not responsible for lost, damaged, or stolen packages. If

Can I make customizations to a nationwide shipping order?

We are not able to make any substitutions on nationwide shipping orders.

Why is my overnight shipping fee based on when it ships rather than when I place my order?

Great question! The overnight shipping fee covers the delivery service from when your package leaves our facility and arrives to your doorstep. It doesn’t apply to the time between when you place your order and when it ships. Due to the perishable na