What is Route package protection?Updated 7 months ago

Magnolia Bakery partners with Route Package Protection to ensure the safety of all packages shipped with our partner carriers. By opting out of Route insurance at check out, Magnolia Bakery is not responsible for lost, damaged, or stolen packages.

If you have purchased protection and are looking to make a claim please review your Route emails and contact Route Package Protection by visiting HTTPS://CLAIMS.ROUTE.COM/ 

You can also email us at [email protected] within 2 days of when the package was received and provide a photo of both product and shipping box and a detailed description of the issue, and we will make every effort to make sure you are happy with your Magnolia Bakery experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photos, Route Package Protection, or order number will not be eligible for return, refund or reship.